Product Return Conditions
Each product that you take is under guarantee by the manufacturer. You can return the product you have purchased in the same condition as you received it within seven (7) days from the delivery date, without opening the packaging, destroying or breaking the product, and without using it.
Return the product with a petition or return form that includes the product invoice and your order number. Open and check the packages you think were damaged during shipment in front of a representative of the company you received them from.
If there is any damage to the product, do not take delivery of the product by keeping a report with the cargo company. Please remember that you have accepted that the cargo company has fulfilled its duty fully after the product is received. Returns of products whose packaging has been opened, used, destroyed, etc. are not accepted.
The customer is obliged to return the product in the same condition as when it was delivered to him and, if used, to compensate for the loss in the commercial value of the product due to use. If the customer returns the product or withdraws from the purchase, the product price will be refunded within ten (10) days from the moment the returned product reaches us. .
The product return fee to the credit card is paid by your bank within 2-6 weeks. During this period, our company does not have any savings.
In cases where it detects any opening, deterioration, breakage, destruction, tearing, use or other situations in the product and its packaging and if the product cannot be returned in the same condition as when it was delivered to the customer, the product will not be returned, and the price will not be refunded.
For malfunctions that may occur after the product reaches the customer, the authorized services of the manufacturer should be contacted.
The shipping fee for products returned in accordance with the above conditions will be paid by the customer.
Money order refunds will be made within 2 business days, Credit Card refunds will be made within 3 business days.
Your bank may reflect the refund on your credit card account on the same day.
In this situation you need to call the credit-card services of your bank.
After the Canceled warning appears regarding your order, the entire price is refunded to your credit card or the bank to which you made the transfer.
Refunds made for installment sales are reflected as a positive balance on your credit card every month by your bank.